Help & contact

Privacy also shapes how we can help.

FlickerTalk does not keep activity logs or a server-side copy of your chat history. We cannot read your conversations, restore lost messages or trace past connections through server logs.

Start here

• Getting the app: on iPhone, from the App Store; on Android, from Google Play.
• Messages waiting for delivery: check that both phones have an internet connection. If the recipient is offline, the optional encrypted mailbox can hold messages for up to 7 days. Files and calls do not use this mailbox.
• Changing phones: use “Move to a new phone” while you still have your old device, before erasing it or uninstalling the app.
• Deleting your data: use Settings → “Erase this phone” before uninstalling. See Delete your data.
• More questions: read our FAQ and How it works.

Contact

For general questions, feedback or problem reports, email info@flickertalk.com.

You can include your app version, your phone model and system version (Android or iOS) and a description of the problem. Share only what is necessary. Do not send private keys, private conversations or sensitive attachments. Information you voluntarily send is handled as described in our privacy policy.

There is no dedicated technical support service. We cannot provide diagnostics based on activity logs or recover your chat history.

Security reports

Report suspected vulnerabilities privately through the app or server repository's “Report a vulnerability” option, or email info@flickertalk.com. See Security.

Service provider

ERPLORA CLOUD SL, NIF B27593136
Avda. de Lisboa, 17, Pta. C, 28822 Coslada (Madrid), Spain.

FAQ · How it works · Privacy · Terms · Security